Learn about Infrastructure Service Value Scores, including how to measure it, and leverage it in dashboards and visualizations with Metabase.
Infrastructure service value scores are metrics that give you insight into the end-user’s perceived value of your products and services. Keeping a good balance of high-quality products and low-effort solutions to problems that might arise is key to having successful customer retention. If your scores are low, that indicates a pain area that your team will need to address. It’s a simple process that gives you valuable insight into the minds of your customers.
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Figuring out your infrastructure service value scores is as simple as creating a small survey. You can ask customers after a customer service interaction how your product makes them feel in a couple of statements like this: “After talking to customer service, I feel like I can use this product better than before.” or “After talking to customer service, I’m confident about my decision to choose this product.” You can have a rating system where you ask customers to agree or disagree with those statements on a scale. Then, you’ll have a general idea of how much perceived value your product has to your customers.
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